Departure Notice of Passenger’s Personal Information
Dear passengers:
We always strictly protect the security of your personal information. In order to provide you with more convenient services, your flight information will be transmitted to Shenzhen Airlines service agents or participating International Air Transport Association to ensure your smooth travel. The details are as follows:
Ⅰ. When you use the ticketing service
1.Name of recipient: Amadeus
2.Country or region of the recipient: Spain
3.Contact information of the recipient: dataprotection@amadeus.com
4.Purpose of outbound data: To provide international reservation services for passengers holding Shenzhen Airlines tickets.
5.Types of outbound data: Adult name, infant name and identification, child name and identification, document number, country of document issuance, nationality, document expiration date, contact information, airport of departure, airport of arrival, date of departure, date of arrival, flight time, flight number, record number, ticket number.
6.Methods of outbound data and activities of the overseas recipient: Shenzhen Airlines uses the China Aviation information System and its dedicated data link for data transmission.
Ⅱ. When you use StarAlliance member services
1.Name of recipient: StarAlliance Services Co., Ltd.
2.Country or region of the recipient: Germany
3.Contact details of the Data Protection Officer of the recipient:
Mailing address: Star Alliance Services GmbH Frankfurt Airport Center 1 5th Floor 60546 Frankfurt / Main . Germany
E-fax number. +49 6993675-500
E-mail address: privacy@staralliance.com
4.Purpose of outbound data: To provide services for Shenzhen Airlines passengers holding tickets to accumulate Star Alliance points.
5.Types of outbound data: Name, flight number, ticket number, frequent flyer card number.
6.Methods of outbound data and activities of the overseas recipient: Shenzhen Airlines uses a dedicated point-to-point transmission line to transfer data to the Star Alliance data center in Frankfurt.
Ⅲ. When you fly to the following destinations and use local ground services
|
No. |
Scenario |
Name of recipient |
Country or region of the recipient |
Contact information of the recipient |
Purpose of outbound data |
Types of outbound data: |
Methods of outbound data and activities of the overseas recipient |
|---|---|---|---|---|---|---|---|
|
1 |
When you fly to Singapore and use ground services: |
SATS Co., Ltd. |
Singapore |
To provide international departure services for passengers holding Shenzhen Airlines tickets. |
Adult's name, infant's name and identification, child's name and identification, document number, country of document issuance, nationality, document expiration date, contact information, airport of departure, airport of arrival, date of departure, date of arrival, flight time, flight number, record number, ticket number, seat number, baggage number |
Shenzhen Airlines uses the China Aviation information System and its dedicated data link for data transmission. |
|
|
2 |
When you fly to the UK and use ground services: |
Menzies Aviation (UK) Limited |
UK |
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|
3 |
When you fly to Spain and use ground services |
IBERIA LINEAS AEREAS DE ESPANA, S.A.U.OPERADORA |
Spain |
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|
4 |
When you fly to Japan and use ground services |
All Nippon Airways Co., Ltd. |
Japan |
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|
5 |
When you fly to South Korea and use ground services |
Korean Air Lines Co., Ltd. |
South Korea |
privacy@koreanair.com |
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|
6 |
When you fly to Malaysia and use ground services |
Pos Aviation Sdn. Bhd. |
Malaysia |
pdpapos@pos.com.my |
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|
7 |
When you fly to Cambodia and use ground services |
Cambodia Airports |
Cambodia |
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|
8 |
When you fly to Vietnam and use ground services |
saigon ground service company limited |
Vietnam/Ho Chi Minh City |
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|
9 |
Hanoi Ground Services Joint stock company |
Vietnam/Hanoi |
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|
10 |
When you fly to Thailand and use ground services |
THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED |
Thailand/Bangkok |
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|
11 |
AOT Ground Aviation Services Co., Ltd. |
Thailand/Phuket |
hktopsocc@aotga.com, hktff@aotga.com, tss@aotga.com |
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|
12 |
When you fly to Hong Kong, China and use ground services |
Hong Kong Airport Services Limited |
Hong Kong, China |
hascom@has.com.hk |
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|
13 |
When you fly to Taipei, China and use ground services |
China Airlines Ltd. |
Taipei, China |
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|
14 |
When you fly to Macao, China and use ground services |
Menzies Macau Airport Services Ltd. |
Macao, China |
prl@macau-airport.com |
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|
15 |
When you fly to Philippines and use ground services |
dnata Inc. |
Philippines |
If you have any questions or concerns about our use of your personal information, wish to exercise your rights in the protection of your personal information through this privacy policy, or have any complaints, suggestions, or opinions, please contact us using the following information:
Email: dpo@shenzhenair.com
Address: Shenzhen Airlines Base, No. 2033 Hangzhan 4th Road, Bao'an District, Shenzhen City
