Special Baggage

A. Transport of Small Animals

I.  General provisions

The small animals carried by Shenzhen Airlines are limited to domestic pet dogs and cats, but cats and dogs and their hybrids with the characteristics of easy to hurt people, having respiratory problems and those in short nose series, as well as those in pregnancy or those have been born for no more than 8 weeks, those in lactation, or within 7 days of delivery, or sick will not be carried. Wild animals and animals with strange shapes or easy to hurt people, such as snakes, wolf dogs, etc., do not belong to this scope.

II.  Application Time and Method

Passenger who want to transport any small animal is required to go to any ticket office directly under Shenzhen Airlines or call 95361 (service hotline of Shenzhen Airlines) to book ticket and submit the application for check-in of small animal. The ticket cannot be issued unless the application was approved, and the application time shall be 8:00 - 20:00.

III.  Quarantine Certificate

The consigned small animals requires the valid animal quarantine certificate issued by the animal health supervision office.

IV.  Charging Standard

The weight of small animals, their containers and food carried shall not be included in the passenger free baggage allowance, but shall be paid as excess baggage（ 1.5% of the full economy fare per kilogram).

V.  Consignment process

1. Small animals carried by passengers shall not be brought into the cabin and must be checked in.

2. Passengers shall transport the small animals to the airport for check-in at least 120 minutes before the departure time on the boarding day.

3. Passengers must read and fill in the Application for Notification of Small Animal Transportation of Shenzhen Airlines Co., Ltd. and sign for confirmation (required for both domestic and international flights).

4. Shenzhen Airlines does not handle the consignment of declared value of small animals.

VI.  Restrictions and Conditions for Transport of Small Animals

1. It is allowed to carry up to two containers containing small animals on each aircraft.

2. A maximum of three small animals under 6 months in the same litter shall be transported in the same container. Two small animals weighing less than 14kg and able to coexist can be transported in the same container. A single small animal weighing more than 14 kg shall be transported in a separate container.

3. The gross weight of each container shall not exceed 32 kg (Including that of the pets, their food and water). Small animal container size specifications: The sum of the three sides of each small animal container packaging shall not be less than 60 cm (24 inches), not greater than 203 cm (80 inches, including pulleys and handles), and the longest side shall not be greater than 100 cm (40 inches).

4. Small animals unsuitable for air consignment:

（1）Pregnant animals, (such as cats, dogs) or bread feeding animals that has given birth within 7 days, .newly-born animals less than 8 weeks, are not acceptable for air carriage on Shenzhen Airlines’ flight. (In exceptional circumstances, allowed transport certificate shall be provided by veterinary to transport such animal.)

（2）The airlines staff or the airport staff of agent think the animal may cause damage to other passengers or their luggage, or air transportation may cause damage to the animal.

（3）The fierce dogs which are ban for keeping as stipulated in the Regulations of Shenzhen Municipality on the Administration of Dog Breeding are not suitable for air transportation and it is prohibited to go through the pet consignment procedure for them.

（4）Shenzhen Airlines will not accept various breeds or crossbreeds of brachycephalic, snub-nosed or mixed breeds of snub-nosed animals, as live animal by air carriage.

[Special Note] Shenzhen Airlines has the right to refuse to consign any wild, untrained or dangerous animals. Passengers shall be fully responsible for the checked small animals. Except for the reasons of Shenzhen Airlines, Shenzhen Airlines shall not be responsible for the illness, injury and death of small animals during transportation.

VII.  Package Requirements

1.  It can prevent small animals from damaging, escaping and extending a part of their body out of the container to damage personnel, luggage, goods or aircraft.

2. To ensure there is enough room in container for each animal to stand, turn and lay without problems, to ensure sufficient heat and airflow are maintained. The size of containers should not cause any part of the animal's body to protrude from inside, any openings or vents of the containers must be covered with metal mesh.

3. Vents should be located in the upper one third of walls besides the door installed side. The minimum diameter of vent is 25mm. Distance between centers of two vents is 100mm. The total area of vents should account for at least 16% of the total area of the container walls. All opening or vent must be covered with metal mesh to prevent animal’s nose or paws stretching out. Roof of container should be made of a piece of entire board. With a guarantee of integrity and strength, the whole surface of roof can be arranged with ventilation holes.

4. It must be made of solid materials, such as glass fiber, metal, hard plastic (suitable for transporting most dogs, and large hard plastic containers should have at least two safety door latches), welded mesh, hard wood board, plywood, etc. The door of the container shall be designed at the side of the container and form one side of the container. The sliding chain or hinge shall be used as the latching device of the door. Larger doors need to add hinges or two or three door latches to ensure safety.

5. It is recommended that passengers use a special box to transport animals. The box should be light and pressure resistant. The style is shown in the following picture:

6. The hardware of the container (including nuts, latches, rivets, locks, etc.) and fixed parts must be complete and effective.

7. The bottom of the container is stable and can be secured on a flat surface without sliding. Containers with wheels shall have wheel locks to prevent them from rotating or you can remove them to prevent them from sliding during transportation.

8. The inner surface of the four walls of the container shall be solid and smooth, and there shall be no protrusions that can damage the integrity of the container by animals.

9. There shall be fixed handles or raised edges on both sides of the container to facilitate normal handling during sorting and loading/unloading.

10. The bottom plate of the container shall be made of a whole plate and shall be leak proof. There shall be a tray with absorbent pads, such as towels, blankets or white paper, to prevent the overflow of small animal excreta and pollution of other luggage. Articles containing toxic substances or straw shall not be used for absorbent liners.

11. For terrestrial animals such as cats and dogs, a cloth or linen fiber net shall be attached to the packaging container to prevent the escape of animals in case of accidental damage of the container. The mesh aperture of the net shall be subject to the fact that the animal head cannot come out.

12.For animals that need to eat and drink, their containers shall be equipped with tableware，water utensils or similar facilities, and food shall not be sprinkled on the floor. If the container is closed, tableware and water utensils shall be set inside the container and water can be added from the outside. If the container is not closed, tableware and water utensils can also be attached to the container for use in case of delay. The food provided shall not violate the relevant national laws.

13. For the containers of laboratory animals without specific pathogens, when they use filter ventilation facilities, they should ensure that they have sufficient air flow.

14. For specific pathogen free laboratory animals, when using the filter of ventilation facilities in its container, it should ensure that there is adequate ventilation inside.

15. The outer packaging of the container requires that the net pocket be hung first and then packaged, and the direction of the net pocket opening cannot be consistent with the direction of the cage door, and the outer packaging is not damaged to prevent escape of the animal when the container is accidentally damaged.

VIII. Shenzhen Airlines does not provide small animal consignment service under the following circumstances:

1. The transportation preparation for small animal that needs to be completed by the shipper is not completed, including the failure to provide valid and complete animal transportation certificate, or the pet container does not meet the requirements of the carrier.

2. Due to the aircraft type, it is not suitable for transporting small animals（ For example, there is no suitable shipping space in the cargo hold).

3. Passengers do not agree to the pet transportation conditions of Shenzhen Airlines or the requirements for pet container, or refuse to fill in the pet transportation agreement.

4. It does not comply with the special provisions of the state in a specific period（ (e.g. epidemic period)

[Warm Tips]  Since there are different standards for whether small animals can be consigned in airports and various aircraft models, the specific handling shall be subject to the actual one on site. If you have any questions, you can consult the ticket office directly under Shenzhen Airlines or call the customer service center 95361.

B. Alcoholic Goods

When you take a Shenzhen Airlines flight in China, you are not allowed to carry alcohol with you, but you can deliver it as checked baggage. The plug of alcohol bottle must be tight without leakage. When alcohol is delivered as checked baggage, it shall comply with the following quantity regulations:

(1) When the volume percentage of alcohol is less than or equal to 24%, there is not limitation;

(2) When the volume percentage of alcohol is 24% - 70% (inclusive), it shall be packed in retail packaging, and the container shall not exceed 5L, and the total net quantity delivered per person shall not exceed 5L;

(3) When the volume percentage of alcohol is greater than 70%, it shall not be delivered as baggage.

Note: The above are the regulations of Shenzhen Airlines, and the implementation standards of airport security inspection are slightly different. It is recommended that you consult the local airport security inspection before traveling.

C. Electric Wheelchair

I. Electric wheelchairs are not allowed to be brought into the cabin. You must go through the check-in formalities at the check-in counter. Please arrive at the check-in counter 2 hours (inclusive) before the deadline for ordinary passengers to go through the check-in formalities; electric wheelchairs are not included in your free baggage allowance. We can transport them for you free, but only one can be checked in.

II. The electric wheelchairs checked by passengers shall comply with the relevant regulations on air transportation of dangerous goods and arrive at the airport no later than 120 minutes before the estimated departure time.

III. When the electric wheelchair is consigned, its packaging shall meet the following requirements:

1. Wheelchair with leak proof battery - ensure that the battery is not short circuited and installed safely on the wheelchair.

2. Wheelchair with non-leak proof battery - the battery shall not be installed on the wheelchair and shall be provided with protective packaging. The package shall have leak proof function to ensure that the battery will not short circuited.

3. The package shall be marked with " BATTERY, WET, WHEELCHAIR " or " BATTERY, WET, WITH MOBILITY AID”. And add " CORROSIVE " label and " UPWARD " label.

IV. Special baggage charging standard