Dear Passengers, In order to ensure your smooth travel, please be sure to get a detailed understanding of local entry and exit regulations through official channels such as official website of the International Immigration Administration before your travel.

Contact Us

I. Shenzhen Airlines Official Service Hotline and Email

Service hotline for Chinese Mainland: 95361

Service hotline for international, Hong Kong, Macao and Taiwan regions: 0086-755-88814023

Service hotline for Australia: 1800929166

International air ticket business email: ecommerce@shenzhenair.com

Service hotline business hours: 7*24 hours


II. Passenger Feedback Email

For feedback and suggestions from Shenzhen Airlines flight passengers: szaservice315@shenzhenair.com

For feedback and suggestions from Shenzhen Airlines cargo customer: szacargo@shenzhenair.com