Contact Us
Dear customers, thank you for visiting our website. In order to improve our online services, we would greatly appreciate it if you kindly give us your valuable comments or suggestions in the following ways!
I. 24-hour Ticket Reservation Hotline
1.As Shenzhen Airlines has launched an intelligent voice service, please call 95361 and tell us the service you need according to the voice prompt. For example, flight ticket booking, flight ticket rescheduling, or membership service.
2.If the intelligent voice is not available, please call the hotlines of Shenzhen Airlines as follows:
95361 (Other countries and the Hong Kong/Macao/Taiwan regions: 0086-755-88814023，+86-755-88814023)
95361-2 : Ticketing services for China Hong Kong and Taiwan and international flights
95361-3 : Membership services
95361-4 : Comments and suggestions
Email: ecommerce@shenzhenair.com
II. Feedback from Passengers
Passengers' opinions, suggestions, questions, and ideas are the most valuable assets of Shenzhen Airlines, and will become an important basis for improving our services. To this end, Shenzhen Airlines has a 24-hour customer opinion handling hotline dedicated to solving issues encountered by customers that have not been dealt with in a timely and proper manner, and accepting praise and complaints from passengers. General complaints will be replied to within 5 working days.
Shenzhen Airlines' Customer Opinion Handling Hotline: Call 95361-7 for "Comments and Suggestions".
Email: szaservice315@shenzhenair.com
Fax: 0755－27776211
Address: Service Development Department, Shenzhen Airlines Base Building, Shenzhen Bao'an International Airport
Zip Code: 518128
III. Company Address
Shenzhen Airlines Company Limited, Shenzhen Bao'an International Airport (518128)
